![]() If you are dealing with errors during the installation, uninstalling non-essential apps, clearing out corrupt downloads, disconnecting non-essential peripherals, or doing a clean install of Windows 10 may resolve the issue. Typically, when an error occurs, the setup will revert the changes to the previous installation without an explanation. Or it could be because of corrupted files in the current installation or damaged installation media. For example, it could result from a compatibility problem with an old program or security software. When you upgrade to a new version of Windows 10, a blue screen error may appear for many reasons. How to fix blue screen error during upgrade on Windows 10 How to fix blue screen error with desktop access on Windows 10.How to fix blue screen error without desktop access on Windows 10.How to fix blue screen error during upgrade on Windows 10.See the Generating a memory dump file article for instructions on how to find out where your system stores the memory.dmp file. If you believe your BSOD issue is related to your ESET product, contact ESET Technical Support (or your local support channel) and send us the memory dump generated by your computer during the Windows Kernel crash.įor our Technical Support service engineers to be able to provide you with quick assistance it is best to follow these steps: If enabled, your Windows system will create a dump of the computer's physical memory each time the Windows Kernel crashes and store it in the default folder as memory.dmp. This important troubleshooting data will enable our Technical Support Engineers to process your case with maximum speed and efficiency: When requested, please create and send a memory dump in your reply to ESET Technical Support, as described below. You can download Bluescreenview from a link near the bottom of the following page. This utility gives you the advantage of getting more complex information about your BSODs without the need to replicate the actual BSOD error. Use the instructions in the following Microsoft Knowledge Base article on how to disable automatic restart on Windows failure, or you canĭownload the free Bluescreenview utility and use it to view and analyze your most recent BSODs. Windows may restart before you have the chance to write down the important information. The hexadecimal error code (see section 2 of Fig.1-1) can also be used to identify the cause of a BSOD. This data can be used to diagnose the issue.Ĭontains an eight-digit hexadecimal number Error code followed by four values in brackets. May contain filename references and/or codes (always capitalized, see section 1 of Fig.1-1). Only the sections marked 1 and 2 in our example (see Figure 1-1 above) contain specific information about your issue:įollows the generic error message text. The text outside the highlighted sections in the figure above is generic (it appears unchanged in all BSODs). Try to include the information from sections 1 and 2 of your BSOD (as described in the Diagnosing section below) if possible. Use the following form to contact ESET Technical Support and try to provide as many details about the issue as possible. If this does solve your issue, use the following instructions to contact ESET Technical Support: You may want to contact Microsoft support. Reinstall your ESET product immediately to prevent possible malware attack. If this does not solve the issue, your ESET product and the BSOD occurrence are unrelated. Uninstall your ESET product and restart your computer.If it is not possible to scan your computer for malware, remove your system disk and connect it to another computer to perform the scan. You may want to search MSDN for the specific error descriptions / file names / hexadecimal error codes from your BSOD (see the Diagnosing section below for details) at: and follow Microsoft issued instructions on removing your BSOD issue. If this helps to solve your issue, we recommend you perform all system maintenance steps as described above to prevent further BSOD occurrences.ĭisabling/removing/uninstalling any new hardware or software that has been recently installed on your system may help you isolate and solve the cause of your BSOD. If the screen reappears, try using the Last Known Good Configuration option, as described in the following Microsoft Knowledge Base articles: If this is the first time you see this specific BSOD on your system, restart your computer. We strongly recommend you perform a backup of important data from your PC before attempting to diagnose and troubleshoot BSOD-related issues. All instructions in this article are based on generally accepted troubleshooting practices.
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